Get Advice

Get Advice

How to get free, impartial and confidential advice
Email Us Phone Us Self-help

If you need advice, information or guidance, East & Central Sutherland Citizens Advice Bureau is here for you.

Visit the Citizens Advice website or Money Map Tool for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.

It’s also easy to get in touch with us, in whichever way suits you best. For more complex issues, such as a benefit appeal it may be necessary to make a follow-up appointment.

Please note the bureau operates a drop-in service at all times during our opening hours, so please pop in to see us and we will do our best to help you during your initial visit, but may need to ask you to come back in if the issue is more complex.

Opening Hours

Revised opening hours (from 24th March 2025):

Monday – Thursday: 9am – 1pm | 2pm – 4pm

Friday: 9am – 1pm | Closed in the afternoon

There are a number of ways to get advice from East & Central Sutherland Citizens Advice Bureau. You can call us or email us, and an adviser will get back to you to arrange an appointment. You can leave a message on 01408 633000 or email advice@ecscab.org.uk, and a member of our team will respond as soon as possible. In an emergency, we will get back to you as quickly as we can. Alternatively, you can contact the Highland Council Scottish Welfare Fund on 0800 083 1887 or apply online via the Highland Council website.

Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you as soon as possible.

Self-help

Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.